Question 1

Where are you based?

Accepted Answer

We're based in Los Angeles, California but we have a production office in China and Korea.

Question 2

What are your office hours?

Accepted Answer

We provide 24-hour assistance during weekdays; we have dedicated Account Managers working during US Eastern time zone, US Pacific time zone, European time zone and Asia-Pacific time zone.

Question 3

Is your company ISO certified?

Accepted Answer

As a US based translation company and a member of ATA (American Translators Association) and ALC (Association of Language Companies) since 2001, our process has been based on the ASTM F2575-06 Standard Guide for Quality Assurance in Translation.

Question 4

Any membership or affiliations?

Accepted Answer

We are a corporate member of ATA (American Translators Association), ALC (Association of Language Companies) and GALA (Globalization and Localization Association).

Question 5

What's the difference between translation and interpreting?

Accepted Answer

Translation is written, whereas interpreting is spoken.

Question 6

What languages do you specialize in?

Accepted Answer

We specialize in all Asian languages. Our primary languages are Chinese, Japanese and Korean, but we also have the experience and capability to work with all other less common Asian languages such as Vietnamese, Thai, Tagalog, Malay, Indonesian, Cambodian, and many more. We also have the capability to work with Spanish and other European languages upon request.

Question 7

What types of industry do you specialize in?

Accepted Answer

We specialize in Asian languages and have the capability to work in all types of industry. The most common industries include Medical, Dental, Pharmaceutical, Patent, Legal, Technical, Automotive, Business/Financial, Marketing, Education, and Government.

Question 8

Do you have in-house translators?

Accepted Answer

Yes, we have in-house translators for our three major languages: Chinese, Japanese and Korean. For all other languages we normally use in-country translators.

Question 9

How can you ensure quality?

Accepted Answer

All of our translation projects include TEP (Translation, Editing, Proofreading) performed by 1 translator and 1 editor, plus a QA (Quality Assurance) process by our QA team. We also have language leaders who supervise the TEP process and monitor translation quality for each project.

Question 10

Do you use TRADOS or other Translation Memory tools?

Accepted Answer

Yes. Besides Trados, we are also able to work with memoQ, Wordfast, Idiom, SDLX, Memsource, XTM, Star Transit, and Déjà vu.

Question 11

Can you translate websites?

Accepted Answer

Yes, we can translate websites directly from the HTML file and we can do online testing.

Question 12

Can you work with audio or video files?

Accepted Answer

Yes, but pricing varies depending on the scope and demands of the project.

Question 13

What method of payments do you accept?

Accepted Answer

We accept US check, PayPal, Wire Transfer, and credit card.

Question 14

How do you charge?

Accepted Answer

We normally charge per source word. Please refer to our Pricing page for more details.

Question 15

What is your normal turnaround time?

Accepted Answer

Our translators have the ability to translate an average of 2,000 words per day, but we are able to provide a team of translators to work on a project together if required.

Question 16

Is Editing included in your rates?

Accepted Answer

Yes, our standard rates include our three-step translation process: translating, editing, and proofreading.

Question 17

Can you handle urgent jobs?

Accepted Answer

Yes. We have 3 offices in 3 countries ready to work on your project and can provide 24-hour services. An additional urgent fee may apply if we are required to produce over 2,000 words per day to meet the deadline.

Question 18

How can I work as a translator for 1-Stop?

Accepted Answer

Please visit our Careers page at https://www.1stopasia.com/careers/ to learn about current openings.

Question 19

How do you pay your translators?

Accepted Answer

We have flexible payment terms. For translators located in the US, we normally pay via check. For translators located outside of the US, we can pay via PayPal or wire transfer.

Question 20

I'm a professional translator but I have never worked with a CAT tool before. Can I still work with you?

Accepted Answer

After you pass our test translation, and prior to starting our collaboration, we will provide training materials and how-to guides on each CAT tool you need to use. Our Vendor Manager and Project Manager are always ready to provide support.

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